our service

PRE SALE:

Free and one-stop procurement & solution proposals.

Free and completed product introduction and quotation.

Free and professional transport and loading suggestion.

SALE:

Trail running and test equipment & vehicle before delivery.

On-time delivery and best logistics arrangement.

Free tool-kits, operation manual, part catalogue, training information if necessary.

AFTER SALE:

One year guarantee, and free displacement parts for malfunction, courier charges included.

Quick on-site maintenance and malfunction solutions.

Maintenance suggestion and alert.  

Follow up and get feedbacks fromcustomers for product improvement.

10 years parts supply commitment.

  

HENGLIDA service purpose has always been customer satisfaction from start to end, and provide efficiency and pragmatic services. We will continue to innovative service concepts, improve our service management, and build our brand image, creating the gold standard in heavy-equipment industry.

Part supply.

Committed to provide spare part for each model at least 10 years to ensure maximum service life of equipment.

Quick response within 7 x 24 hours by all channels.

Promise to answer and resolve any inquiries within 7*24 hours, and carry out feedbacks timely.Promise to provide solution for any malfunction within 24 hours to ensure maximum productivity and profitability.

Professional packing.

Choose best packing & securing methods for different equipment, such as marine LCL, 20ft/40ft/40ft HQ/40ft OT/40ft FR container, bulk vessel, RO-RO vessel, etc., using necessary protections against damages and sea corrosions, ensure clients satisfied to delivered equipment.

Best guarantee.

1500 working hours or 1 year quality warranty period after arrival at destination, whichever expires first. Shipping cost or express courier cost for replaced parts during warranty period to be borne by us.

Training & Installation.

Free Training Profiles and Operation Manual will be provided.Training in factory is free of charges, but air-ticket should be borne by buyer.Skilled engineers available to be assigned to install & test equipment, but round-trip tickets, accommodation, and USD80/day/person will be borne by buyer.

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